Communications

Our software includes a message component to allow customers to send and receive messages regarding their agreement and claims. The following section includes information about how to initiate communications and how to receive them.

Claim Communication on the mobile apps

Communication regarding claims can be issued via the Messages section of the mobile applications. When navigating to the Communications section if no messages are present, the empty view will show below on iOS and Android devices, respectively

When Communications are present (mobile apps)

When messages are present, you will see them display from most recent at the top of the list, to oldest towards the bottom of the list in our mobile applications. Simply tap on a message/row to view the message itself.

Filtering Messages (mobile apps)

When using the iOS or Android applications, you have the option to filter the messages based on their statuses. For iOS users, tap the filter button in the upper left of the screen. Android users can tap the filter icon located in the top right of the view. The filter menu will display and allow the list of messages to be filters by a variety of parameters. See the actions taken to filter messages indicated in the image below:

Search Messages (mobile apps)

Our mobile software allows messages to be searched via a number of parameters including claim number, topic, name and message contents. iOS users can tap the search icon in the top right of the screen to open the search input. Android users can tap the search icon/magnifying glass in the upper right of the view (next to the filter button). 

Creating a message

iOS users create new messages by tapping the “New Msg” link in the upper right of the view, beside the page title. Android users can tap the floating action button which appears in the lower right of the messages view. Follow the prompts in the subsequent view to begin your new message.

Note: You will need to choose which Claim you are issuing your message about.

After entering the claim you are creating the message about, you will be prompted to enter your message text in our iOS and Android software.

Once you have completed all of the required inputs to create your message, you can send it using the “Send” link in the upper right of the screen on both iOS and Android. If you would like to  attach an image to your message, tap the icon of the camera and paper clip in iOS. For Android, tap the “Add Image” action button in the lower right of your screen.